This is a machine translation of the original document from Slovak-language. The Slovak version of the document is legally binding.
Horecon Platform
Effective date: 1 March 2026
This document governs the terms of use of the Horecon platform website, mobile application, and other interfaces (hereinafter the "Platform") by natural persons – visitors to establishments (hereinafter the "User" or "Visitor"). The terms of service for entrepreneurs – operators of establishments in the HORECA segment (hereinafter the "Customer") are governed by the separate General Terms and Conditions of the Platform (hereinafter the "GTC").
I. Basic Provisions
1.1 The Platform is operated by Horecon, s. r. o., Company ID: 57 398 895, with its registered office listed in the relevant commercial register (hereinafter the "Operator" or "Provider"). Support contact details are published on the Platform.
1.2 By using the Platform, the User declares that they have read and understood these Terms and agree to comply with them. If the User does not agree with the Terms, they must not use the Platform.
1.3 The Platform is intended primarily for searching and displaying information about establishments in the HORECA segment, their offerings and events, for publishing and processing user-generated content (in particular reviews), and for using the bonus programme (Horecoin).
1.4 The Platform is intended for persons over the age of 16. If the User is under 16 years of age, they may only use the Platform with the consent and under the supervision of a legal guardian.
1.5 The Operator is entitled to amend these Terms; the updated version will be published on the Platform. If a change materially affects the User's rights, the Operator will notify the User accordingly (e.g. via an in-app notification).
II. Definitions
For the purposes of this document, the following terms shall have the meanings assigned to them below:
- Platform – the Horecon digital platform accessible via a web browser and/or a native mobile application for Android and iOS.
- User / Visitor – a natural person using the Platform, in particular to search for establishments, view their content, generate vouchers, and submit reviews.
- Establishment – a premises operating in the HORECA segment (e.g. a restaurant, café, or bar) whose profile is published on the Platform.
- Customer – a business entity operating an Establishment and using the Platform under a contract with the Operator.
- Horecoin – a virtual bonus point within the Platform's loyalty programme that the User may redeem at a Customer's Establishment as a discount; settlement between the Customer and the Operator is governed by the GTC.
III. Access to the Platform and Technical Requirements
3.1 The Platform is accessible via a compatible internet browser and/or via the mobile application. A stable internet connection is required for full use.
3.2 The User is responsible for the proper functioning of their device, operating system, and application updates. The Operator is not liable for any malfunction caused by the User's device or software.
3.3 The Operator may temporarily restrict the availability of the Platform for maintenance, updates, or security reasons; where possible, planned downtime will be announced in advance.
IV. User Account
4.1 Some Platform features may be available without registration; however, creating a user account may be required to access certain features (e.g. submitting reviews, generating vouchers, or managing preferences).
4.2 The User is required to provide accurate and up-to-date information and to protect their login credentials. The User is responsible for all activities carried out through their account, unless they can demonstrate that the account was misused through no fault of their own.
4.3 The Operator is entitled to temporarily block or delete an account if the User violates these Terms, applicable laws, or if the account is being evidently misused.
V. User-Generated Content (Reviews, Ratings, Comments)
5.1 The User may submit reviews, ratings, comments, and other content to the Platform (hereinafter "User Content"). The User is responsible for ensuring that their User Content is truthful, factual, and does not violate applicable laws or the rights of third parties (in particular copyright, personality rights, and the right to a good reputation).
5.2 The User must not publish personal data of third parties (e.g. names and contact details of employees) without a legal basis, nor any content that is hateful, offensive, discriminatory, vulgar, or otherwise unlawful.
5.3 The Operator may (but is not obliged to) moderate User Content. The Operator is entitled to remove, hide, or modify content that is manifestly false, misleading, in violation of these Terms or applicable law, or whose retention could lead to an infringement of third-party rights. When moderating, the Operator may use a combination of automated tools (e.g. spam or inappropriate content detection) and human review. The Operator shall apply any restrictions in a proportionate, objective, and diligent manner, taking into account the rights and legitimate interests of all parties concerned.
5.4 By publishing User Content, the User grants the Operator a non-exclusive, royalty-free, unlimited licence in terms of time and territory to use such content within the Platform (in particular to display, make available, archive, and technically process it), to the extent necessary for the operation of the Platform.
5.5 By publishing User Content, the User additionally grants the Operator, beyond the licence set out in clause 5.4, a non-exclusive, royalty-free, unlimited licence in terms of time and territory to use the User Content for the Operator's and/or the Platform's marketing and promotional purposes, including in particular its publication and use on websites, social media, online advertising, newsletters, presentation materials, PR outputs, and printed materials.
5.6 The licence under clause 5.5 includes in particular the right to reproduce, publish, make available to the public, distribute, archive, technically process, and reasonably adapt the User Content (including changing its format or size, cropping, shortening, anonymising, or combining it with other content), always in a manner that does not alter the substantive meaning of the User Content.
5.7 The User represents and warrants that they are entitled to grant the Operator the rights set out in clauses 5.4 to 5.6 and that the User Content does not infringe the rights of third parties or applicable laws. If the User Content includes the likeness, image or audio recording, name, personal data, or other protected expressions of third parties, the User is responsible for having obtained all necessary rights, consents, or permissions for the publication and use of such content to the extent set out in these Terms.
VI. Bonus System (Horecoin) – for Users
6.1 The Platform may allow Users to earn or use virtual "Horecoin" points in accordance with the loyalty programme rules and the GTC. The User may redeem Horecoins (or a voucher generated on the basis thereof) at a selected Establishment as a discount on the price of the Establishment's goods and/or services, in the manner specified on the Platform.
6.2 The User acknowledges that the redemption of Horecoins is subject to verification of the voucher by the Establishment (e.g. by presenting the voucher at the time of payment). Upon redemption, the corresponding discount value will be deducted from the User's account on the Platform.
6.3 Horecoin does not constitute electronic money or a payment instrument within the meaning of Act No. 492/2009 Coll. on payment services, and is not a currency or financial instrument. It is non-transferable, non-redeemable for cash (or any other monetary consideration), and is usable exclusively within the Platform under the conditions set out in the GTC and the loyalty programme rules. The redemption of Horecoins against a Customer (establishment) and settlement against the Provider are, for the purposes of accounting, invoicing, and tax assessment, recorded as a discount or the use of a voucher/bonus mechanism, depending on the nature of the specific transaction.
6.4 The Operator reserves the right to modify the rules of the loyalty programme or its availability and/or the GTC provisions relating to Horecoins; Users will be notified of any material changes on the Platform.
VII. Prohibited Use
The User must not, in particular:
- use the Platform in violation of applicable laws or public morals;
- interfere with the security or stability of the Platform, circumvent technical restrictions, or attempt unauthorised access;
- use automated means (bots, scraping) without the Operator's consent;
- distribute malicious code, spam, or unsolicited advertising;
- abuse the bonus system, generate vouchers fraudulently, or circumvent the programme rules.
VIII. Intellectual Property
8.1 The Platform, its design, databases, trademarks, logos, and source code are protected by applicable law. The User is entitled to use the Platform solely for personal and non-commercial purposes within the scope of normal use.
8.2 Without the prior written consent of the Operator, it is not permitted to copy, redistribute, rent, decompile, or otherwise interfere with the technical solution of the Platform or any part thereof.
IX. Disclaimers and Limitation of Liability
9.1 Information about Establishments, their offerings, and events may originate from Customers (establishment operators) or from Users. The Operator is not responsible for the completeness, accuracy, or currency of such information and does not guarantee that an Establishment's offering will be available or that the Establishment will provide services to any specific extent.
9.2 The Platform may contain links to or integrations with third-party services. The Operator is not responsible for the content or availability of third-party services.
9.3 The Operator is not liable for any damage incurred by the User as a result of using the Platform, unless otherwise provided by applicable law. The Operator is not liable for indirect or consequential damages (e.g. loss of profit). This is without prejudice to any rights granted to the User by law that cannot be contractually excluded.
X. Digital Services (EU Regulation 2022/2065 on a Single Market for Digital Services – "Digital Services Act" / DSA)
10.1 Single Point of Contact for Authorities
The Operator designates a single point of contact for communication with the authorities of member states, the European Commission, and the European Board for Digital Services for the purposes of the DSA; the contact details are published on the Platform in the "DSA Contact" section and communication takes place by electronic means.
10.2 Single Point of Contact for Users
The Operator designates a single point of contact for Users for rapid and direct communication in connection with the use of the Platform and the exercise of rights under the DSA; the contact details are published on the Platform (e.g. email/form). Communication will not rely exclusively on automated tools.
10.3 Reporting Illegal Content (Notice & Action)
The Operator shall establish and maintain a mechanism enabling anyone to report specific content on the Platform that they consider to be illegal (a "Notice"). Notices may only be submitted electronically (e.g. via a form on the Platform or by email to the DSA contact).
10.4 Content of a Notice
In order for a Notice to be properly assessed, it should contain at least: a) sufficient information to identify the content (e.g. URL/link, item ID, screenshot), b) an explanation of why the content is considered illegal, c) the name/designation and contact email of the notifier (unless the Platform permits anonymous notices), d) a good-faith statement that the notifier believes the information provided is accurate and complete.
10.5 Procedure Following a Notice
The Operator may request that the Notice be supplemented and, where appropriate, may temporarily restrict the reported content (e.g. hide it) pending assessment. The Operator may inform the notifier and/or the affected User of the outcome of the assessment.
10.6 Statement of Reasons for Restrictions
If the Operator restricts a User or their content on grounds of illegality or non-compliance with the Terms (e.g. removal/hiding of content, suspension or deletion of an account), it shall provide the affected User with a clear and specific statement of reasons, which shall generally include: (i) what measure was taken and why, (ii) the legal basis or provision of the Terms relied upon, (iii) the decisive facts (including whether a Notice under clause 10.3 was submitted), (iv) information on the use of automated tools, if any were used, and (v) information on available remedies.
10.7 Appeal Against the Operator's Decision
The User may appeal against a content or account restriction under clause 10.6 via the contact details published on the Platform. The Operator shall assess the appeal without undue delay and, in justified cases, shall reconsider its decision.
10.8 Scope of Application
The provisions on the internal complaint-handling mechanism shall apply to the extent required by the DSA, taking into account any applicable exemption for micro and small enterprises under Article 19 of the DSA.
XI. Special Provisions for the iOS Version of the Application
11.1 The User acknowledges that if the application is obtained from the Apple App Store, the licence and use of the application are also governed by Apple's terms (including the Apple Standard EULA or any custom EULA of the Provider).
11.2 The User and the Customer acknowledge that the contractual relationship regarding the application licence is entered into between the Operator and the Customer, not with Apple; the Operator (not Apple) is responsible for the application and its content.
11.3 Apple is not obliged to provide support or maintenance for the application; where such support is provided, it is ensured by the Operator in accordance with these Terms.
11.4 Apple is a third-party beneficiary of these provisions and is entitled to enforce them against the User.
XII. Termination of Use and Account Deletion
12.1 The User may stop using the Platform at any time and request the deletion of their account (if created) via the account settings or by submitting a written request to technical support.
12.2 The Operator may suspend or terminate the User's access to the Platform if the User seriously or repeatedly violates these Terms, the contractual terms, the GTC, or applicable laws.
XIII. Final Provisions
13.1 These Terms are governed by the laws of the Slovak Republic. The parties shall endeavour to resolve any disputes amicably; if this is not possible, the competent court of the Slovak Republic shall have jurisdiction.
13.2 If any provision of these Terms is invalid or unenforceable, the remaining provisions shall not be affected.